Your renter is not allowed to take action YET, but you should still fix the issue as soon as possible. After telling you about the issue in writing, your renter may be allowed to end their lease and move out, get the issue fixed and withhold rent, or sue you in court. If they do end their lease and move out, you'll need to fix the issue before renting out the unit again.
Whether the renter is complaining about an issue or taking action, it’s important that you do NOT retaliate. Stay calm and work with your renter to fix the issue as soon as possible. Examples of retaliation include:
It’s important to remember that you cannot remove a renter or their belongings from the unit without going through the proper court procedure.
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