There are specific steps you must follow before doing this and certain renters cannot use this option. If you live in subsidized housing, you CANNOT use this option to get an issue fixed. Subsidized housing includes:
If you are not 100% sure if you live in subsidized housing, we strongly recommended you talk with a lawyer. If you have questions about how this applies to your situation or if you need additional help, please contact the Colorado Poverty Law Project.
If your landlord does not respond to your first letter on time, you may want to take matters into your own hands. You can get the issue fixed by a professional without your landlord’s involvement and deduct the cost of fixing the issue from your normal rent. There is a specific timeline you must follow to get the issue fixed without the landlord.
Make sure you have already told your landlord about the issue in writing. If you haven't sent a first letter to your landlord, you can use our free tool to send your first letter.
Once your landlord receives your first letter about a rental issue, they are required to:
1. Respond within 24 hours with:
2. Start fixing the issue within 96 hours (or 24 hours if it’s an emergency issue)
3. Finish fixing the issue quickly and without unnecessary delay.
If your landlord is not responding on time, you need to send a second letter to your landlord, giving them one last opportunity to fix the issue themselves. Before you can get the issue fixed without the landlord, you must tell your landlord your plan by sending them a letter with an attached cost estimate by a professional. This second letter should include:
Landlords can require in the lease that renters communicate with them in a specific way. They may ask renters to use a website, online “portal”, email, or text message.
Once your landlord receives this second letter from you, they can let you hire a professional and deduct the cost from your rental payment. If your landlord does not want to let you get the issue fixed and deduct rent, they are required to:
If your landlord does not get their own estimate or start fixing the issue, after 10 days you can:
Use our Next Step Guide to help figure out if your landlord is on track and what your next step is.
This website, FixMyRental.org, was created and is maintained by the Colorado Poverty Law Project ("CPLP"). The information and services on FixMyRental.org are intended only for renters and landlords in Colorado. The information on this website and in any letters or documents created by this website is for informational purposes only and does not constitute legal advice, and may not reflect the most current law in Colorado.
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